Általános feltételek
- the VIP Sunset zone has the most beautiful location in the camp
- the MARE zone stretches along the sea
- the A zone is located in the very heart of the camp close to the Trattoria restaurant and sanitary facilities
- the B zone makes the upper part of the camp where you will find peace and quiet
With its campsite capacity for 990 people, the camp offers 330 well-equipped accommodation units ranging in size from 70 to 140 m2. A wide selection of differently-sized camping pitches in zones of your own choice which are located in the deep shades of a century-old oak forest along with the birds chirping, peace and a well-preserved ecological landscape – Camping Glavotok offers you a complete holiday experience.
You can make a reservation in person at the campsite, via e-mail or via our website. There is a possibility on our website of sending us an inquiry for a certain time period or making a direct reservation for the camping pitch in a zone of your own choice. When booking a pitch, you will be asked to make an advance payment of 30% of the total amount of the reservation price until the date indicated in the offer. The rest is paid at the reception upon checking out. Payment can be made by a bank transfer or via online payment systems. If the advance is not paid within the specified time limit, the reservation will be considered invalid. If you are paying by bank transfer, Camping Glavotok is not responsible for bank fees.Note for payment by card – credit or debit card (Maestro, Visa or MasterCard) is charged for the amount expressed in kunas (HRK) according to the middle exchange rate of the HNB bank (Croatian National Bank) on the day of debiting the card. Differences between the currency exchange rate of the HNB bank and your bank’s exchange rate are possible.
The dates of arrival and departure are hereby strictly defined.Advance payment can be used when changing the reservation dates.
Change of arrival or departure date is only possible by writing to us (via an e-mail) and it is valid if confirmed by the camp in writing. Free cancellation is possible 29 days prior to arrival unless stated otherwise in the offer you received from the camp.
The terms of refund of the advance payment are listed in the offer based on which you made the reservation. Due to different sizes of pitches, Camping Glavotok will provide guests with an accommodation unit which will be in accordance with the dimensions of a camper/camper trailer/tent and additional facilities that can be listed in the reservation form or in the direct e-mail. Our sales and reception department are responsible for assigning the camping pitch number and this number is not known until arrival to the campsite.
While making a reservation, you can tell us the number of your desired pitch number and our team will try to take your request into account in accordance with the availability of the unit.
On the day of arrival, the check-in time at the camping pitch is possible from 13:00 and on the day of departure you should check out by 13:00. In the case of late arrival on the agreed date, Camping Glavotok reserves the right to wait for your potential late arrival until 18:00 on the day of the arrival, at which point the booked pitch will be given for resale. If your arrival at the camp is not possible until 18:00, please inform us about the delay in a timely manner by phone or e-mail.
GENERAL TERMS AND CONDITIONS FOR BOOKING A CAMPING PITCH
Camping Glavotok is open from 23.04. to 10.10.2021.
We take reservations for pitches in the VIP Sunset zone, MARE zone and the A and B zone.
Payment of the reservation advance is possible:
1) By bank transfer to our bank account:
ERSTE BANK dd RIJEKA, Croatia
IBAN:
HR26 2402 0061 1003 9375 0
BIC:
ESBC HR 22
The price of the accommodation unit includes the placement of: one camper trailer or a tent and a personal vehicle, camper or a van and a children’s (small) tent on the pitch, right next to the camper trailer or the camper.
Guests staying on the booked pitches are required to settle their bill and leave the pitch no later than 13:00 on the day of their departure. If guests do not leave their pitch until 13:00, an additional one day will be charged. Settling the bill is done from 8:00 to 13:00 on the day of the departure or from 18:00 to 20:00 a day prior to the departure. The reception is required to issue the confirmation of the paid bill and the guests are required to take the issued invoice.
Camping Glavotok is obliged to provide the guest with accommodation in their booked accommodation units, except in the case of extraordinary circumstances such as natural disasters, pandemics, war etc. Camping Glavotok may propose changes to booked accommodation or cancel booked accommodation units completely or partially if there are extraordinary circumstances before or during your stay that cannot be avoided or removed. If the booked accommodation is not available (due to an online error or an incorrect offer), the guest is offered an alternative option. The change in accommodation will take place only if the guests are aware of it and if they approve it. The offered alternative pitch must be of the same or higher quality than the quality of the booked pitch. If guests accept the alternative offer and if it is more expensive, they are obliged to pay the difference. If the alternative offer is cheaper, the difference in price is refunded to the guests or they can use it when paying for services on departure. Camping Glavotok will inform all guests in a timely manner if there is a change in the reservation or cancellation of the reservation. If Camping Glavotok is not able to find alternative accommodation, the guest will be refunded the advance payment.
Guest complaints take place at the reception of the campsite and the guest is obliged to file a complaint about the inadequate service as soon as they spot it. Camping Glavotok will not be able to accept complaints related to conditions that are not under the direct influence of the campsite, such as the state of facilities in the immediate proximity, climatic conditions, cleanliness of the sea and its temperature and all other and similar events that may cause guest dissatisfaction which do not directly affect the quality of the booked accommodation unit. The maximum compensation of a complaint can be as high as the price of services for which a complaint was filed, and it can neither include the services already used nor the full amount of the service. This excludes the right of the guest to compensation for ideal damages.
When settling the bill on departure, there may be differences which depend on the change in the number of services which were reported during the inquiry and services actually used during the stay. Since the euro is not yet the official currency in the Republic of Croatia, prices quoted in euros are informative and subject to changes in exchange rate differences during the year.
PROTECTION OF PERSONAL DATA
The guest gives his personal information voluntarily. Personal data of the guests are required in the process of realization of the requested service and will be used for further communication between the guest and Camping Glavotok. Camping Glavotok d.o.o. undertakes not to provide personal information to a third party. Personal data of the guest will be stored within a database in accordance with the decision of Camping Glavotok d.o.o. on the mode of collecting, processing and storing personal data. When making an inquiry or a reservation, the guest decides to give consent that their personal data may be used for the purpose of promotion and marketing activities.
Discounts:
- Members of ADAC (Allgemeiner Deutscher Automobil-Club), CCI (Camping Carnet International), HAK (Croatian Automobile Club) and UKH (Udruga kampista Hrvatske) are entitled to a 10% discount per person. Members of the above-mentioned associations are kindly requested to present their membership cards at the reception upon arrival or otherwise, the discount will not be granted.
- For a continuous stay of the same persons in the camp for more than 14 days, we grant a 20% discount per person.
These discounts are mutually exclusive, i.e., only one of the discounts can be used.
After sending a reservation inquiry, please make sure to use the same e-mail address when corresponding with our sales department, i.e. not to change your e-mail address when corresponding with our sales department.The terms of refund of the advance payment are listed in the offer based on which you made the reservation.
